AR- Day (Claims Status Team)

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AR- Day (Claims Status Team)

InfinaRCM – AR-Day (Claims Status Report & EOB Management)

Driving Smarter Collections with Backend AR-Day Intelligence

At InfinaRCM, our AR-Day team plays a crucial role in optimizing the revenue cycle through non-voice, portal-based claims status verification and EOB retrieval. Working exclusively in the day shift, this backend team ensures your night calling teams have real-time, clean data to focus on what truly matters—resolving claims and boosting collections.

Healthcare Practice Software Management by InfinaRCM and Tech Consulting LLP | EHR Optimization, Practice Management, and RCM Integration Solutions

What Does the AR-Day Team Do?

  • Check Claim Status via Insurance Portals:
    Our experts log in to payer portals like Availity, Navinet, UHC, and many more to gather real-time claim status updates without calling the insurance.
  • Pull Electronic EOBs/ERAs:
    We retrieve Explanation of Benefits (EOBs) and Electronic Remittance Advice (ERAs) from payer portals and clearinghouses to support payment posting and denial teams.
  • Categorize Claims by Action Required:
    Each claim is tagged as Paid, Denied, No Status Found, Requires Docs, Under Review, etc., enabling quick prioritization.
  • Update Claim Notes in Billing Software/EMR:
    All findings are documented directly into the practice management system or billing software to maintain end-to-end visibility.

How AR-Day Supports the Night Calling (Voice) AR Team

The AR-Day team acts as the backbone for night shift operations. Here’s how:

Actionable Claim Filtering

  1. Flags only “No Status/Denied/Unprocessed Claims” for the night calling team to follow up via phone.
  2. Removes already paid or clean claims from the calling queue—saving time and avoiding duplication.

Boosts Calling Efficiency

  1. Night teams now focus only on claims that truly need voice follow-up, drastically improving call-to-resolution ratios.

Reduces Call Volumes and Costs

  1. By eliminating unnecessary calls and providing clean data, we cut down voice support costs and reduce burnout among agents.

EOBs Ready for Posting or Appeal

  1. EOBs pulled by the day team are organized and prepped so that denial management or re-bill teams can work without delay.

Key Benefits of InfinaRCM’s AR-Day Process

1. Faster Collections

  • By pre-verifying claim statuses and flagging only unresolved claims, we accelerate payment cycles and reprocessing.

2. Higher Team Productivity

  • Both backend (day) and calling (night) teams are aligned and working on filtered queues, improving overall performance.

3. Cost-Effective RCM Strategy

  • Our non-voice AR-Day team reduces the dependency on costly live-agent calls and ensures that your night team does less but more focused work.

4. Fully Compliant Process

  • All portal access, EOB downloads, and claim updates are performed under strict HIPAA-compliant protocols.

Ideal for:

  • U.S. Medical Billing Companies
  • Healthcare BPO Providers
  • Multi-specialty Clinics & Hospitals
  • Small Practices Looking to Scale with Outsourcing

Get Real AR Intelligence with InfinaRCM

  • Whether you’re managing 1,000 claims a month or 100,000, InfinaRCM’s AR-Day services offer a smarter, data-driven approach to backend support—empowering your front-end teams and delivering better results at lower costs.

    ✅ Real-time Claim Status Tracking
    ✅ EOB/ERA Portal Retrieval
    ✅ Clean Calling Queues for Night Shift
    ✅ Faster Denial Management
    ✅ Cost-Efficient RCM Model

Healthcare Practice Software Management by InfinaRCM and Tech Consulting LLP | EHR Optimization, Practice Management, and RCM Integration Solutions

📞 Ready to Reduce AR Days and Boost Collections?

  • Let InfinaRCM be the silent driver behind your voice team’s success.
    Contact us today for a custom walkthrough of how our AR-Day team can transform your claims workflow.
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